Date: March 2015
Melbourne IT Ltd (ABN 21 073 716 793)(Melbourne IT) respects your privacy and is committed to its protection.
- Why and when Melbourne IT collects your information
- How Melbourne IT uses your information
- Disclosure of your information to third parties
- Accuracy / Access
Why and when Melbourne IT collects your information
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Melbourne IT collects the information you give us either online or by email, post, facsimile, face to face, over the phone or through our reseller channel, including wholesalers and partners. In most cases, the personal information Melbourne IT will collect from you is the personal information required in order to provide services to you, and also for ongoing management and support of those services. This information may include your full name, mailing address, phone number, email address, ABN, facsimile number and other relevant additional details. We also collect your payment details such as your credit card number or bank account details.
How Melbourne IT uses your information
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We collect and use your personal information to deliver our services to you. This will include provision to you of sales and technical support, billing and credit control, renewal notices, maintenance notices, system changes and other functions relevant to your services with us.
As a domain name registrar, we are required by ICANN (the Internet Corporation for Assigned Names and Numbers) to make available the personal information we collect from you when you apply to register any generic top level domain names (eg., com, net, org, biz, info and name) to the public on a publicly accessible database known as the WHOIS database. This obligation also applies to some of the country code top level domains including the .au domains.
The public policy behind this requirement is that the personal details of domain name licence holders should be freely available to all other users of the Internet. This public policy is adopted by the domain name industry as a whole. The requirement means, however, that Melbourne IT will not be able to control how members of the public may use the information made available on these publicly accessible databases.
In addition, ICANN has another mandatory requirement that all its accredited registrars make the WHOIS database of personal information for com, net and org available for bulk downloads by third parties who have entered into a bulk access agreement with Melbourne IT.
We may use your information to measure your experiences of our products/services/website, improve or develop our products/services/website, perform research and analysis, and contact you for marketing purposes (including but not limited to new products, services, promotions, give-aways, via email, telephone and SMS). If you do not wish to receive any marketing communications from Melbourne IT, you may opt-out and stop the delivery of future promotional material from Melbourne IT by following the special instructions in the email you receive. These instructions will tell you how to remove your name from our promotional list.
We may monitor telephone conversations with you in order to facilitate staff training and to maintain our high levels of customer service. We will always inform you prior to any telephone conversation which is monitored in this way to obtain your prior approval.
Where you purchase a digital certificate through us, we are required by the provider of those certificates to collect personal information from you to pass back to that provider (other than your payment details, which we hold internally).
Disclosure of your information to third parties
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Melbourne IT has offices in Melbourne, Sydney and Brisbane, Australia. We also have international subsidiary company offices operating in New Zealand and the USA. Any information which you supply to Melbourne IT or any of its international subsidiary companies will likely be shared within the internal company group to facilitate our provision of products and services to you. Each of our international subsidiary companies is committed to protecting your personal information.
We may supply your personal information to third parties to perform services on our behalf, or who provide services to us in assisting us with the purposes for which we have collected and use your personal information, such as the following:
- market research and distribution of marketing information to you (except where you have chosen to opt-out of receiving this information from us);
- the supply of webhosting, website design, SEO and other services (providers in Australia, US and The Philippines);
- Call centre sales and support services (Provider in The Philippine).
Our relationships with such third party service providers are governed by our contracts with them. In some cases, those third party service providers who we disclose your personal information to may reside outside of Australia. Those service providers are required to hold your personal information strictly confidential.
We may also disclose your personal information to law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law.
Accuracy / Access
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You may access and update the personal information we provide to the registries in respect of your domain name licence at any time. The procedure to do this is explained on the Help Centre on our website at http://www.melbourneit.com.au/help
If you believe that Melbourne IT may hold other personal information about you which is inaccurate, or you wish to change or update any of the personal information you have provided, please contact us by using this web form or email our Privacy Officer at
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The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to Melbourne IT.
In order to protect the security of personal information transmitted to Melbourne IT online, our Web servers support the use of the Secure Socket Layer (SSL) Protocol where appropriate. Using this protocol, information transferred between our systems is encrypted.
You can also use simple precautions to help protect your security, such as protecting against the unauthorised use of your username or password or other authentication id.
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